At Noir || Bloomingville Shop, we are committed to delivering your luxury furnishings with the same care and attention to detail that goes into crafting them. Our policies reflect our dedication to providing a seamless experience for our discerning clientele worldwide.

Shipping Information

We offer two premium shipping options to accommodate your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Processing time: 1-2 business days
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Processing time: 1-2 business days
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding certain Asian countries and remote regions.

Returns & Exchanges Policy

While we take pride in offering only the finest quality furnishings, we understand that occasionally an item may not meet your expectations. Our refined returns process ensures a hassle-free experience.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original, unused condition with all tags attached
  • Original packaging with all protective materials intact
  • Accompanied by original proof of purchase
  • Request initiated within 15 days of receiving your order

Important Exception: For hygiene reasons, we cannot accept returns on bedding items from our Bedroom collection (including duvets, pillows, and mattress toppers). All bedding sales are final.

Return & Exchange Process

  1. Contact Customer Service within 15 days of delivery at [email protected] using our return request template below
  2. Wait for Approval – Our team will review your request within 2 business days
  3. Package Securely – Use original packaging with all protective materials
  4. Ship Your Return – We recommend using the same carrier as your original delivery (DHL, FedEx, or EMS)
  5. Receive Confirmation – We’ll notify you once we’ve received and inspected your return

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Noir || Bloomingville Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Item SKU/Product Code:
  • Reason for Return/Exchange:
  • Preferred Resolution: (Refund/Exchange for [specific product if applicable])

I confirm that the item is in its original condition with all tags attached and packaging intact. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]
[Order Date]

Refund Process

Once your return is received and inspected, we will email you regarding the status of your refund.

  • Timeline: 5-10 business days after approval for credit card/PayPal payments (processing times vary by financial institution)
  • Method: Refunds are issued to the original payment method
  • Note: Original shipping fees are non-refundable unless the return is due to our error

Exchange Details

We’re pleased to exchange items for different sizes or colors, subject to availability:

  • You are responsible for any price difference in exchanged items
  • Additional shipping charges may apply
  • Check product availability before requesting an exchange

Special Considerations

Damaged or Defective Items: Contact us immediately at [email protected] with photos of the damage and packaging. We will arrange for a replacement or refund at no additional cost.

International Returns: Our global clientele should note:

  • You are responsible for any customs duties or taxes associated with returns
  • We recommend using a trackable shipping service
  • Original shipping costs cannot be refunded for international orders

Concierge Service: For high-value items from our Living Room or Dining Room collections, we may arrange white-glove pickup service. Please inquire with our customer service team for details.

Contact Information

For any questions regarding our Shipping & Returns policy:

Noir || Bloomingville Shop
Attn: Returns Department
974 Camden Place, Conway, US 29526
Email: [email protected]

We appreciate your trust in Noir || Bloomingville Shop and strive to make every aspect of your experience with us as refined as our furnishings.