At Noir || Bloomingville Shop, we take pride in offering luxury furnishings that meet the highest standards of quality and craftsmanship. However, we understand that occasionally an item may not meet your expectations. Our returns and exchanges policy has been designed with the same attention to detail that defines our collections, ensuring a seamless process for our discerning clientele.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition with all tags attached
  • In the original packaging with all protective materials intact
  • Accompanied by the original proof of purchase
  • Returned within 15 days of receiving your order

Please note: For hygiene reasons, we cannot accept returns on bedding items (including duvets, pillows, and mattress toppers) from our Bedroom collection. All bedding sales are final.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Service team within 15 days of receiving your order by emailing [email protected] with your request. Please use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and provide return instructions within 2 business days.
  3. Package your item securely – Use the original packaging with all protective materials. We recommend using the same shipping service as your original delivery (DHL, FedEx, or EMS).
  4. Ship your return – Once approved, you’ll receive a return shipping label if applicable. For exchanges, please wait for confirmation before shipping.
  5. Receive confirmation – We’ll notify you once we’ve received and inspected your return.

Return Request Template

To expedite your return or exchange request, please include the following information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Noir || Bloomingville Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: Item Name: Item SKU/Product Code: Reason for Return/Exchange: Preferred Resolution: (Refund/Exchange for [specific product if applicable]) I confirm that the item is in its original condition with all tags attached and packaging intact. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information] [Order Date]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Timeline:

  • Credit card/PayPal payments: 5-10 business days after approval (processing times vary by financial institution)
  • Original shipping fees are non-refundable unless the return is due to our error

Refund Method: Refunds will be issued to the original payment method used for purchase.

Exchanges

We’re happy to exchange your item for a different size or color, subject to availability. Please note:

  • You will be responsible for any price difference in the exchanged item
  • Additional shipping charges may apply for exchanges
  • We recommend checking product availability before requesting an exchange

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and packaging. We will arrange for a replacement or refund at no additional cost to you.

International Returns

For our global clientele (excluding certain Asian and remote regions), please note:

  • You are responsible for any customs duties or taxes associated with the return
  • We recommend using a trackable shipping service
  • Original shipping costs cannot be refunded for international orders

Concierge Service: For high-value items from our Living Room or Dining Room collections, we may arrange a white-glove pickup service. Please inquire with our customer service team for details.

Contact Us

For any questions regarding our Returns & Exchanges policy, please contact:

Noir || Bloomingville Shop
Attn: Returns Department
974 Camden Place, Conway, US 29526
Email: [email protected]

We appreciate your trust in Noir || Bloomingville Shop and strive to make every aspect of your experience with us as refined as our furnishings.